Frequently Asked Questions (FAQ)

Welcome to the Wiggle Whisker Shop Help Center! Below you’ll find answers to our most commonly asked questions. If you need further assistance, feel free to contact our support team.

Shipping & Delivery

Q: How long does shipping take?
A: U.S. Orders: 4–14 business days International Orders: 14–31 business days
Shipping times may vary slightly due to location and seasonal demand.

Q: Do you offer international shipping?
A: Yes, we ship worldwide! Please note that international delivery can take 14–31 business days depending on your country's customs process.

Q: How much is shipping?
A: We offer free standard shipping on all orders. Alternative Shipping costs such expedited, orders are calculated at checkout based on your location.

Q: Where is my order?
A: Once your order is processed, you’ll receive a tracking number via email. You can use our Track Your Order page to stay updated on your shipment’s progress.

Orders & Returns

Q: What’s your return policy?
A: We accept returns within 30 days of delivery. Items must be unused and in their original packaging. To start a return, please contact our support team.

Q: How do I start a return or exchange?
A: Reach out to us via our Contact Us page with your order number and reason for return. We'll guide you through the next steps.

Product & Stock

Q: Are your products pet-safe?
A: Absolutely! All our products are carefully selected with safety and quality in mind. We only sell items we’d use for our own pets.

Q: What if an item is out of stock?
A: If a product is out of stock, you can sign up to receive a restock notification on the product page. We regularly replenish our best-sellers!

Account & Payments

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, and Google Pay.

Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to view order history, save addresses, and get exclusive offers.

Still Have Questions?

We’re here to help! Reach out anytime through our Contact Us form.